XFX is committed to respecting and protecting your privacy. We’ve structured our Web site so that you can visit us without identifying yourself or revealing any personal information.
Orders placed on this website are charged immediately.
Shipments are process on normal business days Monday-Friday except observed holidays. Order placed during the weekend will processed the following Monday. Orders are typically processed within 1-2 business days after submitting an order. You may request a cancellation of your order only if it has not been processed. XFX Reserves the right to cancel any order for any reason.
Upon a cancelation, you will receive a credit for the full amount to your credit/debit card in approximately 5-7 business days. XFX is not responsible for any taxes, duties, or fees.
Shipping and Delivery
XFX only ships to the continental U.S.XFX Does not ship to:
• Forwarding Companies
• APO/FPO Addresses
• Stores with shipping mailboxes (UPS Store)
• P.O Boxes
• Non-Standard addresses
Currently XFX requires shipping and billing addresses to match, additionally direct signature will be a requirement on any orders.
Payment and Address Verification.
XFX only accepts credit cards from the USA, no international payment methods are accepted.
If any address is not verifiable or does not match, XFX may cancel and refund your order.
Sales tax is required by state law in certain states. If required, you will be charged according to your local tax rate.
Incorrect addresses or Undeliverable orders.
You are responsible for providing a correct shipping address at the time of purchase. XFX will not be held responsible for mis-delivered or lost packages due to incorrect address information.
Orders returned to undeliverable or refused will be refunded upon arriving back at XFX. Shipping fees will be deducted from your refund. In the event an order is lost in transit and is not a result of incorrect address information, XFX will process an insurance claim on the shipment. Investigations may take 7-14 days.
In the event of a pricing error, or incorrect production information due to typographical error, XFX reserves the right to refuse or cancel any orders placed for products with the incorrect price or information. XFX reserves the right to cancel these orders whether nor has not your credit card already been charged.
Love your www.xfxforce.com purchase or return it within 30 days for a refund. The 30-day period is calculated from your invoice date. Your total cost for the purchase of any product will include the shipping and handling charges shown on your XFX invoice. Your original shipping fees are non-refundable in the case of a returned product. Refunds will be credited back to the original payment method. Exceptions to XFX's standard return policy still apply, and certain products are not eligible for return at any time. Products must be returned for a refund must be in “like-new” condition, with all packaging and accessories.
• All product returns require a Return Merchandise Authorization (RMA) number. RMA # can be obtained by contacting XFX .
• Products should be returned with all original packaging and accessories, including the retail box, manuals, cables, and all other items originally included with the product
• Packaging UPC label, serial number label, manufacturer model or part number label, and/or warranty label must not be removed.
Products not purchased directly from www.xfxforce.com directly must be returned to the original retailer the product was purchased from. Those retailers own return policy will apply.
To learn more about XFX’s limited hardware warranty please visit:https://www.xfxforce.com/support/xfx-warranty. For warranty repairs after the 30-day return window, please contact our support staff at https://support.xfxforce.com.
WHAT WE COLLECT
You can order products and services, make requests, and register to receive materials from the XFXforce.com Web site. The types of personal information collected from these pages are: name, email, business contact, address and demographic information, such as age, gender, occupation and education level. Information pertaining to the type of XFX product and other computer equipment may also be collected.
HOW WE USE YOUR INFORMATION
XFX uses your information to better understand your needs and to provide you with better service. Specifically, we use your information to help you complete a transaction, to communicate back to you, to update you on services and benefits, for product registration purposes, for promotions or contests, or to personalize our Web sites for you. Credit card numbers are used only for payment processing and are not retained for other purposes. The information is not disclosed to anyone outside of XFX and is stored in a secure environment.
From time to time we may also use your information to contact you for market research or to provide you with the information we think would be of particular interest. We will always give you the opportunity to opt out of receiving such direct information.
WHO WE SHARE IT WITH
XFX will NOT sell, rent or lease your personally identifiable information to others. Unless we have your permission or are required by law, we will only share the personal data you provide online with other XFX entities and/or business partners who are acting on our behalf for the uses described in “how we use it.” Such XFX entities and/or business partners, including those in Canada and the United States and/or any other countries, are governed by our privacy policies with respect to the use of this data and are bound by the appropriate confidentiality agreements.
Data collected online may also be combined with information you provide when you register your ownership of XFX products.
THIRD PARTY OPERATORS
Please note that certain areas of Web site may be operated by third parties. Whenever this is the case, please refer to the privacy statement of the third party to understand how your personally identifiable information is treated by that party.
XFX will not use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without first letting you know and offering you a choice. As previously stated, we will also provide you the opportunity to let us know if you do not wish to receive unsolicited direct information from us and we will do everything we can to honor such requests.
ACCURACY AND ACCESS
XFX strives to keep your personally identifiable information accurate. We will provide you with access to your information, including making reasonable efforts to provide you with online access to our registration data so that you may view, update or correct your information at the XFX site where it was submitted. To protect your privacy and security, we will also take reasonable steps to verify your identity before granting you access or enabling you to make corrections. To access your personally identifiable information, return to the Web page where you originally entered it and follow the instructions on that Web page.
LINKS TO THIRD PARTY WEB SITES
XFX is committed to ensuring the security of your information. To prevent unauthorized access or disclosure, maintain data accuracy, and ensure the appropriate use of information, we have put in place appropriate physical, electronic and managerial procedures to safeguard and secure the information we collect online.
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