All of the most common questions in one place.
Please visit our self help Knowledgebase for more frequently asked questions.
There are multiple reasons a system might not be getting video signal.
1. Monitor connection: Generally your graphics card should auto detect the device that is connected to the monitor however in some cases it might still be defaulted to your integrated graphics card which is the motherboards video output. Check any cable adapters you might be using, many newer graphics cards dont support DVI to VGA adapters. Make sure that the monitor is plugged into the newly installed graphics card and not the integrated card.
2. Power Connection: Most gaming graphics cards have 1 or 2 auxiliary power connection. This is usually a 6 pin or 8 pin connection coming right from the power supply and plugging into the graphics card. If these power connections are not plugged in, the graphics card will not function. The fans may spin but you will get no video signal.
3. Motherboard: If you are installing a newer graphics card on an older system, make sure you have updated the motherboard BIOS. Some older motherboards may need to be updated to properly detect and run the newer hardware.
4. RAM: If the system is a new build, try running 1 stick of memory at a time. If the system is hanging on a memory error during the POST process it will halt before getting to the video output stage.
5. CPU: Like the RAM, if something is not working with the CPU you will never get to the video output stage of the POST process. Make sure the CPU is seated properly, and the auxiliary motherboard power connection for the CPU is plugged in as well (this is a 4pin or 8pin connection on the motherboard).
If the system is one that has been recently assembled, and you have never received video signal from it you may need to consult the motherboard documentation for troubleshooting. Many motherboards have diagnostic LED readouts or beep codes that will let you know why they are failing to POST.
For VEGA class products, it is recommended not to touch the cooling solution or thermal paste, the VEGA GPU and HBM memory are very sensitive and can be easily damaged compared to previous GPUs.
For non-VEGA products, installing third party cooling solutions does not void warranty. Just be sure to keep the original cooling solution as it will have to be on the card if it is ever sent in for RMA. Products returned to XFX must be fully assembled with the original thermal solution (heatsink, fansink, etc) that was installed at the time of purchase.
XFX graphics card were designed to perform optimally with our manufacturers thermal solutions, however you may feel the need to push your performance higher than what we have designed it for, so we can only gurantee the performance and quality of the product as it was originally intended so you should keep in mind that over clocking your graphics card and the use of water cooling solutions is at your own risk and that damage to the card via improper use such as unregulated power overages will not be covered. Any physical damage such as burn marks or damaged PCB will void ALL warranties.
This modder friendly policy only applies to the United States and Canada.
Most newer power supplies now come with a dedicated 6 pin PCIe power connecter. If your power supply does not have one you must use the PCIe power adapter that may be included with you graphics card. Both 4 pin molex power connections must be to your power supply. This will ensure a reliable flow of power to your graphics card and help stability. If you only connect 1 of the 4pin molex connector the card will not give video signal.
Video card temperatures typically range from 40C to 80C. Most Radeon graphics cards run in the 50-70C idle and up to 80C-90C at load.. The heat sink and fan assemblies attached to the video cards are specifically designed to reduce temperatures as much as possible. If you are having trouble with heat you can go into the AMD Wattman section of the AMD Radeon Settings and adjust the fan speeds.
All of the most recent graphics cards feature Zero dB technology, this technology turns of the fans on the card when its not necessary. Unless you are playing a game or doing something that stresses the graphics card, expect the fan to be off most of the time. The fans will likely remain off until the card gets above 70C.
If you believe the fans are faulty or have seized up, we recommend contacting our support team at www.xfxsupport.com
Overclocking our products does not void the warranty as long as there is no physical damage to the product or missing components. However XFX Support will not be able to assist you in overclocking the product.
Please remember, other product warranties maybe voided by overclocking other products in the computer, such as your processor.
This modder friendly policy applies only the United States and Canada.
It is generally recommended that you remove existing NVIDIA software and drivers because they share some applications that may have conflicts such as the Direct X drivers.
Follow these steps if your upgrading from a previous Nvidia based on graphics card:
We strongly recommend that you uninstall the previous video card drivers before installation of any new ones. This is done through the "Add/Remove Programs" menu in the control panel, also known as "Programs and Features" in Vista/Win7. You will need to remove the Nvidia display drivers and physx.
You may want to also wipe out any and all software associated with your NVIDIA graphics card(s). To do this follow the instructions, step by step, below: 1) Click on the Start Menu
2) Click on Add/Remove Programs or Programs and Features
3) Scroll Down and you should see a set of NVIDIA applications
4) One at a time, click on the application and then choose remove from the button at the top of the window. Wait for each process to complete before beginning the removal of the next application.
In United States and Canada, XFX has the strongest warranty in the Video card industry. All video cards get at least a 2 year, no hassle warranty, right out of the box based on the purchase date of your reciept/invoice. 400, 500, and 5000 series cards with dual fans carry a 3 year warranty.
Like to mod your video card? We got you covered there as well. We fully cover you using your own cooler and overclocking, as long as the card can be returned to stock condition it’s covered! There are restrictions however. If you do something to the card that can’t be easily undone you’re probably going to void your warranty; so please keep those soldering irons, dremmel tools, and glues/epoxies off of your graphics card.
Have an older card? Don’t worry, while our warranty has changed over the years whatever warranty your card had when it was purchased it still has that same warranty! If you are experiencing any issues with previous warranties or registration, please contact us, we will deal with those issues on a case by case basis. Dont forget, since the start of the 7000 Series, Lifetime warranties cannot be transferred when selling to a 2nd party.
Some other terms and conditions may apply, so please check out our full warranty terms and conditions here: http://xfxforce.com/support/xfx-warranty
If you have any questions, please contact our support staff at www.xfxsupport.com.